Warranty & Support

We stand behind every Solaris product. If something’s not right, we’ll make it right.

What’s Covered?

A one-year limited warranty against defects in materials and workmanship—whether you bought it from us, a retail partner, or an authorized seller.

How to Start a Claim

Email hi@solarislabny.com with:

Your receipt (from our site or an authorized retailer)

A video or photo showing the issue

Our team will review and guide you through next steps.

Solaris Laboratories NY designs products with safety, efficacy, and compliance in mind. We have FDA-cleared devices within our lineup and maintain high regulatory standards across our offerings.

HSA/FSA eligibility depends on the individual and the quick health assessment completed at checkout. Most customers qualify, but approval is determined by a licensed provider who assesses whether the product aligns with your needs.

To find out if you qualify, simply select "TrueMed - Pay with HSA/FSA" button at checkout and complete the assessment. If approved, you can use your HSA/FSA funds immediately—unlocking an average of 30% in pre-tax savings.

The process is seamless, takes just a few minutes, and ensures you maximize your benefits. Try it now!

Does Light Therapy Really Work?

Short answer? Yes. Long answer? Absolutely, and we wouldn’t sell it if it didn’t.

Light therapy isn’t new—it’s been used in medical settings for years to stimulate cellular activity, and there’s a stack of clinical research backing its efficacy for both hair growth and skin health. We don’t deal in gimmicks—if a technology doesn’t work, we’re not putting it on our shelves.

For Hair:

Red light therapy is clinically shown to support thicker, fuller-looking hair by energizing follicles, increasing blood flow, and reducing excess shedding. It works by delivering wavelengths that stimulate ATP production (think: cellular fuel), giving your follicles the push they need to stay in the growth phase longer. It’s a non-invasive, irritation-free approach to hair health, and it’s used in medical clinics worldwide.

For Skin:

Red and near-infrared light penetrate deep into the skin to boost collagen, reduce inflammation, and speed up healing. Blue light targets acne-causing bacteria at the source. This isn’t just a glow-up—it’s science-backed skin transformation that dermatologists trust for everything from wrinkles to breakouts.

Bottom line? We build Solaris products on efficacy first—because if it doesn’t work, we’re not selling it.