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RETURNS

Returns

If there are any concerns with the item you received please immediately e-mail us at support@solarislabny.com to resolve your issue. 

For damaged items, we fully stand behind our product and our goal is to leave you happy so kindly report your damaged item within 72 hours of delivery to be replaced/exchanged with a photograph of damaged item (some exceptions can be applied where photo is not necessary). 

For all other returns aside from damages, we require your product to be returned within 30 days of purchase and to be returned within 7 days of refund/exchange request. 

Items will only be accepted for a full refund if they are in perfect resellable condition.

Buyer pays return shipping. 

Solaris Laboratories is not responsible for shipping costs on returns unless the item is damaged/defective. 

We are unable to to refund shipping cost as these are fees that have been paid to our third party carrier for a service that has been completed. 

For International items, please allow 1-4 weeks for delivery, as different countries customs have different processing times. 

For retailer/stocklist returns we will offer a return/exchange as long as proof of purchase is provided (exceptions can be made on case by case situation). 

International Refund- We try to follow domestic protocol and evaluate each situation on a case by case basis as international laws apply each situation is unique.